Live support
Real people, not a ticket queue. Message us about setup, buffering, billing or a free trial — in English or French.
Live chat Fastest
Our primary channel and the one to use. Enter your mobile number — no password, no email — and your subscription, trial and message history all stay linked to it.
Replies in minutes during working hours
Best for billing questions, refund requests and anything you want a written record of.
Replies usually within a few hours
Why chat, not WhatsApp
Your credentials, trials and history live in one private thread you can reopen from any device with the same number. Nothing is tied to one phone, and nothing gets lost.
Message us while the problem is happening. If your picture is freezing right now, that is the best possible moment to contact us — we can see the state of your server node and move your line somewhere else in under a minute. Reporting it the next day makes it much harder to find.
Get a faster answer
What to tell us in your first message
Include these and we can usually fix it in one reply instead of five.
- Your device
"Fire TV Stick 4K", "Samsung TV from 2021", "iPhone" — the model helps.
- Your app
TiviMate, IPTV Smarters, XCIPTV or GSE.
- What you see on screen
The exact error text, or a photo of the TV. A photo is worth a lot of back-and-forth.
- Whether it is one channel or all of them
This single detail narrows the cause down enormously.
- Wired or Wi-Fi
And if Wi-Fi, whether you are on 2.4 GHz or 5 GHz.
Try these first — they solve most issues
If you would rather not wait for a reply, these fix the majority of problems.